At Agentik8, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chatbot platform and related services.
Information We Collect
Personal Information
Name, email address, and contact information
Company name and job title
Account credentials and authentication data
Payment and billing information
Usage Information
Chatbot interactions and conversation data
Platform usage analytics and performance metrics
Device information and IP addresses
Cookies and similar tracking technologies
Training Data
Documents and files uploaded for bot training
Knowledge base content and FAQs
Custom data sources and integrations
How We Use Your Information
We use the information we collect to:
Provide, maintain, and improve our AI chatbot services
Train and customize chatbots based on your data
Process payments and manage your account
Communicate with you about our services
Analyze usage patterns to enhance platform performance
Ensure security and prevent fraud
Comply with legal obligations and enforce our terms
Data Security
We implement industry-standard security measures to protect your information:
End-to-end encryption for data in transit and at rest
Multi-factor authentication and access controls
Regular security audits and penetration testing
SOC 2 Type II compliance and monitoring
Secure data centers with physical access controls
Employee background checks and security training
Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
Account data: Retained while your account is active
Conversation data: Retained for 2 years for analytics and improvement
Training data: Retained as long as associated bots are active
Billing records: Retained for 7 years for tax and legal compliance
Security logs: Retained for 1 year for security monitoring
Your Rights
Under GDPR, CCPA, and other privacy laws, you have the right to: